TERMS & CONDITIONS

Which countries do you ship to?

We are currently shipping to customers worldwide. And we offer free shipping!

Where is my confirmation email?

If you haven’t received a confirmation email after your purchase, please follow these steps. 

1. Check your spam folder. Sometimes emails go there. 
2. Confirmation emails are usually instant. But sometimes there are delays. Please wait at least 20-30 minutes to receive it. 
3. If you still can’t find the confirmation email, please email us so that we can help. 

What does Expedited Shipping mean?

On the checkout page, you have the option for Expedited Shipping. By choosing this option, your order will arrive faster than our free shipping option. Expedited Shipping takes about 5-8 business days to arrive. Please note that there may be up to 3 business days of processing prior to shipping.

Additionally, please note that expedited orders cannot be canceled as our logistics team processes and ships them immediately after they are placed.

Important note: this option does not guarantee that you will receive your order in less than 5-8 weeks. Due to COVID circumstances and Logistics Strikes around the world, there are possibilities of delay. Thank you for understanding. 

How long will delivery take?

You can check the delivery status of your order in real-time here: badhy.com/parcel-panel

All of our products are designed in California, USA. Depending on where you live and depending if there are no external delays, orders typically take up to 8-12 business days to arrive, often times sooner.

Important note: Although this is usually not a problem, from time time there are possibilities of delays due to Logistics Strikes COVID related reasons. Unfortunately, this is out of our control but we will do our best to get your orders delivered as quickly as possible. In case of delays, our policy is that the maximum delivery time is up to 45 working days before we issue compensations or refunds for delays. 

Who is your shipping carrier?

At our company, we pride ourselves on designing all of our products in California, USA. In order to keep costs low for our customers, we carefully select overseas manufacturing partners who adhere to high ethical standards. We are pleased to work with YUNEXPRESS, an AMAZON partner, for all of our shipping needs.

What does shipping insurance cover?

Badhy offers shipping insurance at a nominal fee of $4.99, specifically designed to provide peace of mind for our customers during the delivery process. This insurance is particularly beneficial in instances where the carrier misplaces the product. It’s important to note, however, that our shipping insurance does not extend to situations where orders are marked as ‘delivered’ but are nowhere to be found. In such cases, we encourage customers to immediately get in touch with us for assistance. For those who have availed of the shipping insurance, we ensure a more favorable approach in resolving any shipment-related issues. Furthermore, customers can conveniently track their orders in real time through the ‘Track My Order’ page on our website. In the event of persistent delivery problems, our customer service team is readily available to provide support. Please be aware that all refunds issued are in the form of store credit, aligning with our commitment to customer satisfaction and service excellence.

What exactly happens after ordering?

We start preparing your order to get it shipped out to you asap, usually within 3 business days. Real-time tracking is emailed to you automatically. You can also check the delivery status of your order on our website directly here: badhy.com/parcel-panel.

What are the details of the Badhy Membership?

The Badhy Membership is a subscription-based program that offers exclusive benefits to its members. By subscribing, members gain access to a range of advantages, including a 50% discount on all products and free expedited shipping throughout the year. Each member receives a unique coupon code via email, which is strictly intended for individual use and cannot be shared with others. In the event of a refund, store credit is provided instead of monetary reimbursement. Please note that return labels are not provided, and customers are responsible for the cost of returning any items they wish to exchange or return. The Badhy Membership ensures that members can enjoy significant savings while maintaining the integrity and fair usage of the program.

What if I want a refund or return my order?

At Badhy, we truly care about customer satisfaction. We understand that there may be valid reasons for requesting one, such as receiving a defective product. We want to ensure your satisfaction, and our team is here to assist you. Should you encounter any issues with a product, please reach out to us via email with relevant photos so that we can assess the situation and find the best solution for you. If you’d like to exchange your item for a different size/color, please contact us and we’ll be happy to assist you. Kindly note that we do not do any returns due to our overseas warehouse limitation. If you would like to receive a refund, please note that all refunds issued in the form of a store credit only. Kindly be aware that orders exceeding a 21-day period are not eligible for a refund.

What if I want to modify or cancel an order?

Please note that we can only modify or cancel orders within 1 hour the order has been placed. This being said, you are welcome to contact our customer service: contact@badhy.com so that we can accommodate you the best way we can. Our aim is to provide you with a seamless experience and resolve any issues promptly. Thank you once again for choosing our products, and we look forward to serving you.

What if I can’t find my order delivery?

If your order gets lost, we truly apologize for the inconvenience. If your order shows delivered but you cannot find it, please send us an email so that we can assist you as best as we can.

Do I receive an invoice for my order?

Of course! Check your email and you’ll find the invoice there. 

How do I Track My Order?

Real-time tracking is emailed to you automatically within approximately 3 business days. You can also check the delivery status of your order on our website directly here: badhy.com/parcel-panel.